Service Agreement.
Thank you for choosing Sorted Spruce Organizing Solutions as your partner to help you navigate and meet your organizational goals. Before we begin work together, it is helpful when both parties, Sorted Spruce Organizing Solutions/the Organizer and you/the Client are clear on expectations.
Confidentiality
The personal information of and in possession of the Client will be treated confidentially. Sorted Spruce Organizing Solutions is a member of the Professional Organizers in Canada and follows the association’s Code of Ethics.
Process Ownership & Outcomes
The Client maintains ownership of the entire organizing process. Sorted Spruce Organizing Solutions recognizes all items as the sole property of the Client, and though efforts will be made to help reduce the volume of belongings when necessary, it is hereby stated that the final decision on such matters belongs to the Client.
Project outcomes depend on the Client’s willingness to participate in the process; sorting and decluttering when necessary. Long-term maintenance of organization hinges on the Client’s commitment to maintaining the order, and quantity of items in the space.
Payment Terms
The Client will be invoiced at the end of each organizing session based on Sorted Spruce Organizing Solutions Rates. All rates are subject to applicable taxes. Invoices will be emailed and payment is due upon receipt of the invoice.
Payments can be made in the following ways:
Cash – paid directly to the Organizer on site (applicable only to on site organizing services)
eTransfer – directions to pay via e-transfer will be included in the invoice.
If payment is not made, Sorted Spruce Organizing Solutions reserves the right to deny future services, require cash payments or pay-in-advance terms.
Cancellation Policy
Sorted Spruce Organizing Solutions require a minimum of 48-hours notice of cancelation, exceptions include sudden onset of illness or extreme weather. On-site organizing sessions begin at the scheduled time, regardless if the Client is delayed.
Notification will be made as soon as possible to the Client if the session must be cancelled due to illness or extreme weather.
Disruption of Service
Sorted Spruce Organizing Solutions reserves the right to terminate this Agreement for the following reasons:
Repeated cancelations and rescheduling
Client or family members engage in disruptive, threatening or violent behavior, which can include but is not limited to yelling, verbal abuse, threats (outright or implied)
Items being organized are not the sole property of the Client
Non-payment
Unsafe or unsanitary working conditions
Liability
Sorted Spruce Organizing Solutions carries Errors and Omissions, General Liability and Cyber Insurance.
Photo & Testimonial Release
The Client releases all rights, without renumeration, to testimonials, and before and after photos, to be used by Sorted Spruce Organizing Solutions for marketing purposes, including but not limited to website, social media, educational presentations, and pamphlets. Client confidentiality will always be top priority.
I have read, understand and fully agree to the above terms and understand and agree that the services are being performed in accordance with the above items. By scheduling organizing services with Sorted Spruce Organizing Solutions, I, the Client, am agreeing to these terms.